FAQs

Frequently Asked Questions

 

Why do images look blurry on the website?

The images on the site are high quality for viewing on the internet. Depending on the speed of your internet connection and other factors, the images may load blurry momentarily and then become completely clear. High resolution images are available to buyers, art collectors, art professionals  and consultants upon request. Further information.

 

What is the quality of the canvas used for original paintings?

The canvases used for original paintings are premium quality, triple primed, 380gms double thickness or triple thickness, eco-unbleached cotton, using strong stretcher bars and sustainably sourced pine frames. Learn more about the art.

What type of fine art surfaces are used for giclée prints?

Art Prints are printed by a fine art printing partner. Museum grade archival 308gms Hahnemühle white cotton rag matte paper and 375gms premium canvas with a soft matte finish, ready for stretch mounting.

It is highly recommended to choose papers of 308gms as these are a heavier weight. 

What type of inks are used in giclée printing?

 Fine art archival inks are used.

What grade of art paper do you use for paintings on paper?

I use high quality 300gm weight art paper.

What quality is the paint?

Quality is an important to me. All materials including paints are of the highest quality. 

Are the original paintings protected from UV light?

All the original paintings are sealed with professional UV protective sealant for acrylic paints and stored with protection in mind.

I would love to buy your art but what if you don't ship to my country?

Currently, shipping is to select countries. If you wish to purchase a painting or print, and you are from another country, please use the Contact Page form and I will try to find a solution.

What payment options are there?

Credit Cards e.g. Visa, MasterCard, American Express, China Union Pay, JCB,  for easy processing and AliPay payment options as indicated by the payment icons.

Do you offer Apple Pay?

Currently, Apple Pay is not available but I am working on it.

What currencies can I use with AliPay?

AliPay is one of the payment methods and supports the following currencies: CNY, AUD, CAD, EUR, GBP, HKD, JPY, SGD, MYR, NZD, USD

How long does it take to process an order?

Please allow, 3 - 5 business days for handling/processing of orders for original paintings, up to 7 days for giclée print orders.

 

How long does it take to ship and deliver my order?

For shipping times, please check the  shipping policy  for further details. Please note, there may delays due to Covid-19 logistics disruptions.

What currency are the prices in?

All prices are in USD.

Another question?

If you have a question that has not been answered here, please contact me using the webform on the Contact Page.