Abstract Paint

Refund & Returns Policy

Returns for Original Paintings

Bridget Bradley Art offers customers a 7 day return period on original paintings from the date that the purchaser/receiver receives the artwork. Shipping costs and other miscellaneous fees are non-refundable and return shipping fees are customers responsibility.

In addition, please note, orders must be cancelled before order processing has finished.

Order processing is generally 2 - 3 days. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

All returns must be approved by Bridget Bradley Art.

Please contact us before you return the items.

The condition of original paintings are carefully checked prior to being shipped. They are meticulously packed for protection, while in transit.

 

If you decide your painting does not suit your space, then you should email Bridget Bradley Art immediately to request an approval to return the painting. You may be given a store credit. Please use the form on the contact page.

 

The purchaser/receiver has 7 days from the date of receipt of the artwork to return original artwork in the original package and condition that it was sent. 

 

To be eligible for a return the purchaser must:

  • Contact us in writing prior to returning the item

  • Provide proof of purchase/receipt on requesting a return

  • Include the proof of purchase in the return package

  • Return the painting damage free

  • Return the art in the original packaging, packed in the same way you received it 

  • Cost of return shipping will be covered by the purchaser or receiver of the goods

  • Must use a carrier that will ship with insurance and tracking, e.g. DHL, UPS, FEDEX

  • Return tracking number must be supplied to Bridget Bradley Art

  • If art is returned in condition other than when it was initially sent, the cost will be deducted from the purchaser's refund

  • Any refund payment will not be made until the goods are received and inspected

When Are Returns Not Available?

Returns are not available for artworks damaged during shipping. This rarely happens and if it does, this will be covered by the shipping insurance and the purchaser will be covered for the damaged art purchased.

We require the following for insurance purposes: images for proof, the purchaser's receipt. Please email these to Bridget Bradley Art using the Contact Page. 

All Custom Made Art Prints

Our Certified Fine Art printing partners are committed to printing high-quality giclée prints and have been doing so for many years for many Fine Artists. It is rare that there is an issue with the prints.

Bearing this in mind, please take care to review your order before paying.

In addition, please note, orders must be cancelled before order processing has finished.

Order processing is generally 2 - 3 days. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

The 7 day returns period does not apply to any Prints, including, Giclée Prints, Limited Edition Giclée Prints, Poster prints all of which are not returnable. Here's why. The prints are deemed Final Sale is due to the fact that they are especially custom made to the customer's desired individual taste/order and printed accordingly. As a result, we cannot resell them, nor return them to the printer.

If you have further questions, please email Bridget Bradley Art via the Contact Page.

When Are Refunds Not Available

Refunds are not available for artworks damaged during shipping. This rarely happens and if it does, this will be covered by the shipping insurance and the purchaser will be covered for the damaged art purchased.

Just make sure you email us the following (for insurance purposes): images for proof, the purchaser's receipt. Please email these to Bridget Bradley Art using the Contact Page.

  •  If you simply changed your mind or don't like the product. In this instance,  you may be eligible for a store credit only if the return meets our requirements as set out above 

  • Any artwork returned not in the original condition that it was sent, damaged or with missing parts, not due  to any erroron the shipping carrier's nor on my part

  • Any artwork returned without a return approval in writing (email is fine) and after 7 days since delivery

Jewellery

Jewellery is custom made to order for you and is thoroughly quality checked before shipping out and therefore refunds are not provided. In the unlikely event that the jewellery is damaged during transit please use the contact form and provide high resolution photos, a copy of your order number and receipt and the jewellers will investigate as to whether the item is to be returned and a replacement issued.

In addition, please note, orders must be cancelled before order processing has finished.

Order processing is generally 2 - 3 days. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

Yoga Wear

Yoga wear especially, sports bras, yoga tops, shorts and leggings are worn close to skin and therefore considered for personal and intimate use and wear. We do not accept any returns for these items due to hygiene reasons .

Cancellation of Order

In addition, please note, orders must be cancelled before order processing has finished.

Order processing is generally 2 - 3 days. After an order has been fulfilled, that is with the shipping logistics provider, it cannot be cancelled.

 

Items are inspected by quality control prior to sending. 

These terms and conditions govern and apply to these items. In the event that there are any problems, the final decision will be that of Bridget Bradley Art.  

Manufacturing Faults or Damage

 

If you have any concerns about damaged or defective items please get in touch within 7 days of receiving your order either using the contact form or email.

 

Wrong Address

 

 If you provide an address that is considered insufficient for the courier, the shipment will be returned to the facility of origin. You will be liable for the reshipment cost once confirmation of an updated address has been made by you if applicable.

 

Lost Orders/Packages

 

For parcels lost in transit, please get in touch  using the Contact page form or by email within 14 days after the expected estimated date of arrival. Should this be due to an error on the partner provider or carriers part, expenses will be covered by Bridget Bradley Art. 

 

Refusal of or Unclaimed Shipments

 

Shipments that go unclaimed, are not accepted or are refused on arrival for any reason, are returned to our partner facility and you will be liable for the cost of a reshipment.

 

 

Note to European Customers 

 

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Bridget Bradley Art reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Got a question?

I'd love to hear from you.

Please email me via the Contact Page